Returns & Exchanges
At Grenade, we strive for excellence in every bite; however, if you are not satisfied with your purchase, we offer a 30-day window for returns on unopened and non-perishable items. Please note that due to food safety regulations, we cannot accept returns on products that have been opened or consumed.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Prepare Your Package
Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship the Items
Affix the provided return label to your parcel and drop it off at any authorized courier location to be sent back to our warehouse.
Receive Your Refund
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing